Help Center: FAQs & Troubleshooting

No email address is required — you only need to choose a username and set a password to complete registration. Once registered, you can log in to the user panel to purchase a plan. Alipay, WeChat Pay, and USDT are supported.

After logging in to the user panel, you can view your subscription address on the Overview page and copy it into your client to import. The subscription address looks like https://example.com/sub?token=YOUR_TOKEN (example format; refer to what is shown in your panel). For first-time use, we recommend reading the step-by-step tutorial on the beginner guide page.

No. This service places no limit on the number of simultaneously connected devices. Install a client on any platform — Windows, macOS, iOS, Android, or Linux — log in with the same account, and import your subscription. There is no need to pay separately for each device.

Node information is synced to your subscription link automatically whenever routes are adjusted. Run Update Subscription in your client (or delete and re-import the subscription) to pull the latest node list. If it has been a long time since your last manual update, we recommend updating the subscription before switching nodes when troubleshooting.

Use the Forgot Password feature on the user panel login page and follow the on-screen instructions to reset it. Because registration requires no email address, your account credentials are kept by you alone — we recommend recording your username and password somewhere safe.

Troubleshoot in this order: first update the subscription in your client and confirm the node list is current; then switch to another node in the same region; check the client's proxy mode — in rule-based mode some traffic goes direct, so try switching to global mode; finally, verify that your system clock is accurate, as a large time offset can cause the handshake to fail.

This is common with clients running in rule-based mode: when the routing rules don't cover an app, its traffic still goes direct. You can add the app to the proxy list in the client's per-app proxy or routing settings, or temporarily switch to global mode to verify. If it's still unreachable in global mode, troubleshoot the node following the connection failure steps.

First use the IP lookup tool to confirm your current exit IP and its location. If the exit IP is unchanged, the system proxy isn't taking effect: check whether the client's System Proxy toggle is on, or whether the virtual network adapter mode has system authorization. On macOS and Windows, you must allow the system extension to install on first use.

Mobile systems' battery-saving policies may suspend VPN background activity after the screen locks. Add the client to the battery optimization whitelist in system settings (allow background activity), and enable Always-on VPN in the client (Android) or keep the profile connected (iOS). For the full setup path on Android, see the Android setup tutorial.

Yes. On Linux you can use a compatible general-purpose client to import your subscription. You can get it the same way as on other platforms: log in to the user panel and check the Download Client page. For import and configuration steps, see the beginner guide page.

During peak hours the overall load on cross-border links rises, so some speed fluctuation is normal. Try these in order: switch to another route in the same region; change to a node in a nearby region (such as Hong Kong, Japan, or Singapore); check the route type labels on the servers page and prefer dedicated or relay routes during peak hours.

4K streaming demands a lot of bandwidth. Choose a route that is physically close to you with a low load, and pause other bandwidth-heavy downloads. If the target service is region-restricted, first confirm that the selected node's region matches the service's content region, then check the streaming support labels on the servers page. If you use AI tools like ChatGPT, see the route recommendations on the AI acceleration page.

After connecting, use this site's IP lookup tool to view your current exit IP and its location, and confirm it matches the node selected in your client. If you want to verify that DNS is going through the proxy, the lookup page also shows reference information about your DNS exit.

Monthly plan data resets every month on your activation day. Once the month's data is used up, upgrade your plan or buy a data pack to continue: monthly plans are ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB; data packs are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB — usable until depleted and never expiring. For the full price list, see the pricing page.

Alipay, WeChat Pay, and USDT are supported. Select a plan in the user panel and place your order, then complete the payment following the instructions on the order page. Plan details and prices are as shown on the pricing page.

Monthly plan data resets every month on your activation day: for example, if you activated on March 5, your data resets to the plan allowance on the 5th of each month. Data packs do not reset — usable until depleted and never expiring.

When upgrading mid-cycle, the remaining value of your current plan is prorated by the days left and credited toward the new plan, so you only pay the difference. Upgrades are handled on the plans page in the user panel; once effective, your data allowance is calculated by the new plan.

This service offers a 60-day no-questions-asked refund. To request one, log in to the user panel and submit a ticket with your order details. Once approved, the refund is returned via the original payment channel; the specific terms are governed by the refund policy page.